Solar North Wales

Privacy Policy

Last updated: 9 April 2026

1. Who We Are

Solar North Wales is a solar panel installation service operating across North Wales, including Gwynedd, Conwy, Anglesey, Denbighshire, Wrexham and Flintshire. Our website is solarnorthwales.com.

For the purposes of UK data protection law, Solar North Wales is the data controller responsible for your personal data.

2. What Information We Collect

When you submit an enquiry through our website, we collect the following personal information:

• First name and last name

• Mobile phone number

• Postcode

We may also collect technical data such as your IP address, browser type, and pages visited on our website through cookies and analytics tools.

3. How We Use Your Information

We use the information you provide to:

• Contact you to discuss your free solar savings estimate

• Send follow-up communications via WhatsApp, SMS and email

• Book a property survey or consultation at your convenience

• Improve our website and marketing based on analytics data

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Legitimate interests: to follow up on your enquiry and provide the service you requested

• Consent: where you have opted in to receive marketing communications

5. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with:

• Our installation partners (including Spark) for the purpose of carrying out your solar installation

• Our CRM and communications platform (GoHighLevel) which processes data on our behalf

• Meta Platforms (Facebook/Instagram) for the purpose of advertising analytics, subject to their own privacy policy

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. How Long We Keep Your Data

We retain your personal data for up to 24 months from your initial enquiry, or until you ask us to delete it, whichever comes first. After this period your data is securely deleted.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict our processing of your data

• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies including the Meta Pixel, which tracks visitor activity for advertising purposes. By using our website you consent to our use of cookies. You can control cookies through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Solar North Wales

solarnorthwales.com

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.